Terms & Conditions

THESE TERMS AND CONDITIONS ARE BETWEEN YOU AND US

1 DEFINITIONS:
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:

Arrival Datethe date (and time) on which your Booking will begin and the Property will be made available to you.
Balance Due Date60 days before your Arrival date, except in circumstances where Booking Confirmation is issued less than 60 days before the Arrival Date (in which case the balance is due upon Booking).
Bookingthe confirmed reservation of the Property to commence on the Arrival Date and end on the Departure Date.
Booking Confirmationthe written acceptance of the Booking Reservation issued after payment of the Deposit which may include more information such as details around arrival and departure, directions, Property Rules etc.
Booking Fee5% of the Booking Price or £30 whichever is the higher amount, is a non-refundable administrative fee taken from the Deposit.
Booking Pricethe total price as charged to you for the Booking including any additional charges as set out on the Website or otherwise notified to you when making a Booking.

Booking Reservation

Booking Summary

the Guest’s request to book Bwthyn y Ddôl for holiday letting purposes.

shows the provisional, unconfirmed reservation of the Property before the full Deposit is received and the contract is finalised with a Booking Confirmation email or letter.  Please note that all bookings placed through our online booking systen are provisional until confirmed by ourselves.

Business Daya day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
Business Hours09:00 to 17:00 on any Business Day.
Bwthyn y Ddôl (we/our/us)Sylvie and Andrew Gow t/a Bwthyn y Ddôl whose office is at Waunsegur Uchaf. Moylegrove, Cardigan, Pembrokeshire SA43 3BJ
Departure Datethe date (and time) on which your Booking will end and they must vacate the Property.
Deposit30% of the total Booking Price, required from you when making the Booking to secure the Property for the duration of the Booking. The deposit must be paid within 48 hours of the provisional booking being made.
Events Outside of the parties Controlas defined in clause 11.
Guest / Lead Booker (you/your)the individual who makes the Booking Reservation and will attend and make use of the Property (further to Booking Confirmation) with their party.
Propertythe property called Bwthyn y Ddôl provided for holiday letting purposes, details of which have been made available on the Website.
Property Rulesspecific restrictions applicable to the holiday property as detailed on the Website.
Security Deposita fixed fee amount charged at our discretion to each Guest for the Booking as notified to you at time of Booking.
Termsthese terms and conditions on which your Booking is supplied to you.
Websitewww.bwthyn-y-ddol.wales
  

1.2 When we use the words “writing” or “written” in these Terms, this will include email but excludes fax.

2 OUR CONTRACT WITH YOU:

2.1 Please ensure that you read these Terms carefully, and check that the details on the Booking (including the Arrival Date) and within these Terms are complete and accurate before you submit the Booking Reservation. If you think that there is a mistake within these Terms or that these Terms require any changes, please contact us to discuss this. We will confirm any changes to these Terms in writing to avoid any confusion between you and us.

2.2 When you enter a booking onto our online booking system you will receive an automatically generated Booking Summary by email to the email you provide on the booking form.  This does not form a contract between us.  The contract shall only be finalised once the Deposit is paid, or the full Booking Price of the Booking Reservation is made within 60 days of the Arrival Date, and we have subsequently sent you a formal Booking Confirmation by email.  You will receive a Booking Confirmation letter in the post if you do not have or have not provided an email address.

2.3 These Terms will become binding between you and us once we issue you with the Booking Confirmation.

2.4 If any of these Terms conflict with any term contained within the Booking Reservation, the Booking Confirmation, or the Property Rules, these Terms will take priority.

2.5 The maximum number of people who can stay in the Property will be notified to you on the Website. You guarantee that you will not exceed that number.

2.6 You agree not to arrive at the Property before the Arrival Date and to depart from the Property on or before the Departure Date. The Property will not be available at any time outside of the times reserved by you. We reserve the right to make a reasonable additional charge (whether by retaining a Security Deposit if applicable or otherwise) in the event that you have not left the Property by the agreed Departure Date.

2.7 Any illustrations, photographs and other imagery displayed are for illustrative purposes only are subject to change and no warranty or other representation is made as to the quality of the Property by us via the  Website.

2.8 You confirm that the individual making the Booking Reservation is over the age of 18.

2.9 The Property is provided for holiday letting purpose only for the specified period as detailed in your Booking Confirmation.

2.10 For the avoidance of doubt, these Terms do not create a landlord and tenant between you and us and you will not be entitled to any:

2.10.1 new tenancy; or

2.10.2 assured short hold or tenancy; or

2.10.3 any statutory protection either under the Housing Act 1988 or by way of a statutory security of tenure,
now or from the Departure Date of the Booking.

3 CHANGES TO BOOKING OR TERMS

3.1We may revise these Terms from time to time in the following circumstances:

3.1.1 changes in how we accept payment from you;

3.1.2 changes in relevant laws and regulatory requirements; or

3.1.3 if we have a valid commercial reason to do so.

3.2 If we have to revise these Terms under clause 3.1, we will give you at least 14 days written notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with clause 9.

3.3 If you wish to change the dates of your Booking or amend your Booking in anyway, please contact us via our Contact Details. We cannot guarantee that your requests will be accommodated and reserve that right to charge for any differences in price (for example if the new dates fall within a high season as detailed on the Website).

4 ENJOYING THE PROPERTY AND RESTRICTIONS

4.1 Bwthyn y Ddôl is ready for occupation at 16:00 on the day of arrival and must be vacated before 10:00am on the day of departure. Early arrivals and late departures may be possible in low season by prior arrangement with us.  Where your occupation of the cottage runs beyond noon, you arrive before noon, we reserve the right to charge a surcharge up to a max of a full nights’ accommodation.

4.2 We do not accept arrivals or departures on Christmas Day or Boxing Day.  If, however, this is unavoidable one full extra nights’ accommodation will be charged.

4.3 We will supply the Property to you for the period set out in the Booking Confirmation.

4.4 Access to the Property is subject to your adherence to these Terms and the Property Rules.

4.5 We will make every effort to make the Property available to you on time. However, there may be delays due to an Event Outside of the Parties Control. See clause 11 for our responsibilities when an Event Outside of the Parties Control happens.

4.6 If you do not pay us for your Booking when you are due to, access to the Property will not be permitted and the Booking will be cancelled.

4.7 You shall take proper care of the Property and its contents during your Booking and may lose your Security Deposit (if applicable) and/or receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state in which it is found at your Arrival Date.

4.8 Any Property Rules provided to you via the Website, shall be incorporated into these Terms and breach of any of the Property Rules will be treated as a breach that entitles us to cancel the contract.

4.9 We will issue you details of key collection/delivery by email prior to the Arrival Date. If you lose or damage a set of keys, we will deduct the cost of the replacement from your Security Deposit or invoice you separately. Failure to return the keys before or on the Departure Date will result in further charges.

4.10 The cottage and the surrounding grounds and outbuildings are no smoking and no vaping areas. If it is evident that smoking or vaping has occurred during your stay, you will be asked to vacate the Property immediately and will be liable for any costs incurred deep cleaning, redecorating and cancelling all or part of any subsequent bookings if the Property has been rendered uninhabitable.

4.11 Internet access is offered on the basis that it is provided for recreational use only. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of access is guaranteed and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity.

4.12 If you wish to have a third party to provide services on the Property premises, this will only be allowed where we have provided written approval of such third parties ahead of the Arrival Date. Please contact us using the Contact Details to discuss any such third party.

4.13 A hot tub is provided for your exclusive use. We will provide you with details on the use of the hot tub with your Booking Confirmation.

4.14 Upon your arrival, please notify us of any defects within the first 24 hours. Thereafter you will be deemed to have accepted the condition of the Property.

4.15 Please ensure you are familiar with the Property’s location and that the Property is suitable for your needs.

4.16 Please respect the surrounding properties during your stay and comply with any applicable laws and rules throughout your Booking, including but not limited to The Countryside Code.

4.17 We, or an authorised representative or agent acting on our behalf (including but not limited to tradespeople) reserve the right to enter the Property at all reasonable times for the purpose of inspection or to carry out any repair deemed necessary to the Property and its contents.

4.18 All belongings and vehicles are left at the Property at your own risk. Please ensure all belongings are removed by the Departure Date as the return of any lost property cannot be guaranteed and will incur charges.

5 PETS

5.1 We welcome two medium/large or 3 miniature/small well behaved, house trained dogs (over 12 months old) to stay with you in Bwthyn y Ddol. We make a small additional charge of £5 per night per dog or £7.50 per 2 miniatures (eg chihuahuas, yorkshire terriers, dachshunds and dogs of similar size).

5.2 All dogs must be up-to-date on their worming and flea and louse treatment.

5.3 Please contact us regarding other pets, we will advise whether we permit their staying.  We reserve the right to refuse admission or request immediate departure from the Property to anyone who brings more than the agreed number or size of pets or anyone who leave pets unattended in the Property during the period of their Booking.

5.4 You will be liable for any damage caused by pets or parasites introduced by your pets, including where the Property is not left sufficiently clean and for any pet waste that has not been removed from the Property and the surrounding areas. The cost of any repair, replacement or extra cleaning will be taken from the Security Deposit and/or invoiced to you separately.

5.5 We are not liable for any allergies that are affected as a result of pets present in previous occupancy.

6 PRICE AND PAYMENT

6.1 The Booking Price will be set out on the Website, at the time of submitting your Booking Reservation and as detailed in your Booking Confirmation.

6.2 All Payments may be made by BACS transfer (please use the Booking reference number and surname as the reference on all BACS payments) or debit/credit card.

6.3 We are not VAT registered therefore there is no applicable VAT.

6.4 Where your Booking Reservation is more than 60 days from the Arrival Date, you must pay a minimum Deposit as notified to you upon submitting the Booking Reservation. The remaining balance of the Booking Price must be paid by the Balance Due Date.

6.5 Where your Booking Reservation is made with less than 60 days before the Arrival Date, you must pay the full balance of the Booking Price at the time of making a Booking Reservation.

6.6 We will notify you before the Balance Due Date that payment is due. If payment is not received we will try and contact you. If we cannot contact you or you do not make any payment due to us by the Balance Due Date for payment, we will treat the non-payment as your cancellation of the Booking and therefore termination of this contract. In these circumstances, your rights to a refund are set out in clause 9.

7 LEGAL RIGHTS AND COMPLAINTS

8.1 As a consumer, you have legal rights in relation to your Booking where it is not offered to you with reasonable skill and care, or if the service provided to you is faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights. However, we ask that you contact us in the first instance using our Contact Details.

8 OUR LIABILITY TO YOU

8.1 No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit any liability which cannot be excluded or limited by law.

8.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if it had been brought to our attention by you before the loss or damage occurred. For the avoidance of doubt, we are not responsible for any transport and/or alternative accommodation costs.

8.3 We only supply the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8.4 We do not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings or vehicles, howsoever caused.

9 YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND

9.1 We strongly recommend that you take an appropriate travel insurance policy before placing your Booking Reservation.

9.2 You may cancel a Booking before the Arrival Date by contacting us using the Contact Details. All cancellations will be subject to the following refunds dependant on the amount of time before the Arrival Date:

Up to 91 days before the Arrival DateBetween 89 and 61 days before the Arrival DateBetween 60 and 31 days before the Arrival Date30 days or less before the Arrival Date
All monies paid less the Booking FeeAll monies less the Deposit50% of the Booking Price0% of the Booking Price
For example if you make your Booking on 1st March with the Arrival Date of 1st July at a total cost of £1,000 and cancel your Booking on 25th May, you will receive a £500 refund.

9.3 We will confirm your cancellation with you in writing and notify you of any payment or refund due to you at that time.

9.4 Please note that if you need to cancel because you are ill, including where you are showing symptoms of illness (for the avoidance of doubt this includes Covid19 and/or self-isolating due to Covid19), this will be treated as a cancellation by you and not an Event Outside the Parties Control (Clause 11).

9.5 If you need to cancel your Booking, we will try and re–let the Property. If we are able to re-let the Property, we will refund money paid less our Booking Fee and subject to any difference in price between the Booking Price and the re-let price.

9.6 If you depart voluntarily from the Property before the Departure Date, no refund shall be given.

9.7 Where you have cancelled a Booking because of our failure to comply with these Terms or if we change these Terms under clause 3.1 and you elect to cancel the contract (except where we have been affected by an Event Outside of the Parties Control), you do not have to make any payment to us.

10 OUR RIGHTS TO CANCEL AND APPLICABLE REFUND

10.1 We may have to cancel a Booking before the Arrival Date of your Booking due to an Event Outside of the Parties Control. We will promptly contact you if this happens.

10.2 If we have to cancel a Booking under clause 10.1 and you have made any payment in advance for your Booking that have not been provided to you, we will refund these amounts to you.

10.3 We may cancel the contract for your Booking at any time with immediate effect by giving you written notice if you:

10.3.1 do not pay us when you are supposed to; or

10.3.2 break the contract in any other material way.

11 EVENTS OUTSIDE OUR CONTROL

11.1 Where an event outside the parties control occurs (e.g. civil unrest, Government restrictions on movement of peoples, red weather warnings issued by the Met Office) neither party shall be in breach of this agreement for delay or failure arising from the same. If the period of delay or non-performance continues for five days, the party not affected may terminate this agreement by giving 5 Business Days written notice to the affected party Weather will only be included as an Event Outside of the Parties Control where a red weather warning has been issued by the Met Office.

11.2 In the event of a pandemic, epidemic or restriction of the movement of peoples as dictated by the government or public authority, we offer you the options of either postponing your holiday transferring the money paid so far to the new dates or receiving a full refund of the monies paid.

11.3 For the avoidance of doubt, self-isolation due to Covid19 and/or showing symptoms of Covid19 is not an Event Outside of the Parties Control.

11.4 Should any event or circumstance beyond our reasonable control occur which means the Property cannot be provided to you, we will let you know as soon as possible.  That way you may either postpone your holiday with the money you have paid before the date of the cancellation transferred to the new dates or we can arrange a refund for you.

12 HOW WE WILL USE YOUR PERSONAL INFORMATION

12.1 We will use the personal information you provide to us to:

12.1.1 provide your Booking;

12.1.2 process your payment for your Booking;

12.1.3 process identity checks where necessary; and,

12.1.4 inform you about similar products or services that we provide, where you have permitted us to. You may stop receiving these at any time by contacting us.

12.2 All data you provide to us will be treated in accordance with our Privacy Policy as available on the Website.

13 OTHER IMPORTANT TERMS

13.1 We may transfer our rights and obligations under these Terms to another individual, but this will not affect your rights or our obligations under these Terms.

13.2 Except for you (the Guest) and us, no other person shall have any rights to enforce any of these Terms.

13.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you (or if we delay in doing so) that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

13.5 These Terms are governed by the laws of England and Wales. All parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

 
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